An Interconnected Human Resources Model Development of Intercultural Competence in the Educational Activities of a Manager
Abstract
Introduction. Knowledge of specific skills is critical in the labour market and higher education, influencing healthy organisations' performance. However, the linkage between job satisfaction and collaborative knowledge creation is yet to be explored, particularly in universities that aim to compete internationally. Thus, optimising social capital as a basis for collaborative knowledge is necessary to improve organisational performance.
Aims and tasks. The study aims to develop a model of interconnected human resources to enhance intercultural competence in management education activities and examine the relationship between job satisfaction, workplace competitiveness, and social assets as determinants of knowledge co-creation in Indonesian universities.
Results. The research results reveal that job satisfaction, workplace competitiveness, and social assets are essential determinants of building knowledge co-creation to complete work and routines that can increase shared knowledge, which benefits employees and the organisation. Job satisfaction has a coefficient of 0.274, a competitive work environment of 0.153 and social capital of 0.574, indicating that the three determinants significantly contribute to collaborative knowledge creation. The following finding was that social capital was the highest determinant of collaborative knowledge creation in higher education.
Conclusions. This study found a positive linkage between job satisfaction, workplace competitiveness, and social assets are essential determinants of building knowledge co-creation. Social capital that has qualified knowledge is the basis for building a competitive work environment, which ultimately becomes the basis for creating quality collaborative knowledge. Newly created knowledge can encourage sustainable innovation, build core competencies and create good performance at the micro, meso and macro levels. Collaborative knowledge creation and social capital are forms of readiness to face rapid environmental and market changes. This study integrates dynamic capabilities theory and a knowledge-based view as a basis for increasing the competitiveness of higher education, especially in developing countries.
Keywords:
competitive work environment, knowledge creation, competence, interconnected model, educational activities.References
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Chang, F., Zhou, G., Zhang, C., Ding, K., Cheng, W., & Chang, F. (2021). A maintenance decision-making oriented collaborative cross-organization knowledge sharing blockchain network for complex multi-component systems. Journal of Cleaner Production, 282, 124541. https://doi.org/https://doi.org/10.1016/j.jclepro.2020.124541
Chen, W., Jiao, H., Zeng, Q., & Wu, J. (2016). Ios-enabled collaborative knowledge creation and supply chain flexibility: The moderate role of market uncertainty. Pacific Asia Conference on Information Systems, PACIS 2016 - Proceedings.
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Hameed, W. U., Nisar, Q. A., & Wu, H. C. (2021). Relationships between external knowledge, internal innovation, firms’ open innovation performance, service innovation and business performance in the Pakistani hotel industry. International Journal of Hospitality Management, 92. https://doi.org/10.1016/j.ijhm.2020.102745
Haneda, S., & Ito, K. (2018). Organizational and human resource management and innovation: Which management practices are linked to product and/or process innovation? Research Policy, 47(1), 194–208. https://doi.org/10.1016/j.respol.2017.10.008
Hnatyshena, I., Petrenko, O., Dobrovolska, N., Frumkina, A. & Chykalova, M. (2024) Application of the Moodle Learning Platform in Teaching Foreign Languages. Ad Alta Journal of Interdisciplinary Research, 14(2), 18-22. https://doi.org/10.33543/1401391822
Julpisit, A. (2019). A collaborative system to improve knowledge sharing in scientific research projects. 35(4), 624–638. https://doi.org/10.1177/0266666918779240
Khan, O., Daddi, T., & Iraldo, F. (2021). Sensing, seizing, and reconfiguring: Key capabilities and organizational routines for circular economy implementation. Journal of Cleaner Production, 287, 125565. https://doi.org/https://doi.org/10.1016/j.jclepro.2020.125565
Khan, S. H., Majid, A., & Yasir, M. (2020). Strategic renewal of SMEs: the impact of social capital, strategic agility and absorptive capacity. Management Decision, 59(8), 1877–1894. https://doi.org/10.1108/MD-12-2019-1722
Kianto, A., Vanhala, M., & Heilmann, P. (2016). The impact of knowledge management on job satisfaction. Journal of Knowledge Management, 20(4), 621–636. https://doi.org/10.1108/JKM-10-2015-0398
Kim, J., & Jung, H. S. (2022). The Effect of Employee Competency and Organizational Culture on Employees’ Perceived Stress for Better Workplace. International Journal of Environmental Research and Public Health, 19(8). https://doi.org/10.3390/ijerph19084428
Korolchuk, M., Korolchuk, V., Myronets, S., Boltivets, S., Mostova, I., & Koval, V. (2021). Competitive Properties of Trading Companies Managers. Revista Geintec-Gestao Inovacao e Tecnologias, 11(2), 941-954.
Liu, H., Ke, W., Wei, K. K., & Lu, Y. (2016). The effects of social capital on firm substantive and symbolic performance: In the context of E-business. Journal of Global Information Management, 24(1). https://doi.org/10.4018/JGIM.2016010104
Mackenzie, S. B., Podsakoff, P. M., & Podsakoff, N. P. (2011). Construct Measurement and Validation Procedures in MIS and Behavioral Research: Integrating New and Existing Techniques, 35(2), 293–334. http://dx.doi.org/10.2307/23044045
Martinez-del-Rio, J., Antolin-Lopez, R., & Cespedes-Lorente, J. J. (2015). Being Green Against the Wind? The Moderating Effect of Munificence on Acquiring Environmental Competitive Advantages. Organization and Environment, 28(2), 181–203. https://doi.org/10.1177/1086026615573082
Menon, S., & Suresh, M. (2021). Factors influencing organizational agility in higher education. Benchmarking, 28(1), 307–332. https://doi.org/10.1108/BIJ-04-2020-0151
Nonaka, I., & von Krogh, G. (2009). Perspective—Tacit knowledge and knowledge conversion: Controversy and advancement in organizational knowledge creation theory. Organization Science, 20(3), 635–652.
Nowacki, R., & Bachnik, K. (2016). Innovations within knowledge management. Journal of Business Research, 69(5), 1577–1581. https://doi.org/10.1016/j.jbusres.2015.10.020
Ode, E., & Ayavoo, R. (2020). The mediating role of knowledge application in the relationship between knowledge management practices and firm innovation. Journal of Innovation and Knowledge, 5(3), 210–218. https://doi.org/10.1016/j.jik.2019.08.002
Ooi, C. A., Hooy, C. W., & Mat Som, A. P. (2017). The influence of board diversity in human capital and social capital in crisis. Managerial Finance, 43(6), 700–719. https://doi.org/10.1108/MF-08-2016-0226
Roberts, J. A., & David, M. E. (2020). Boss phubbing, trust, job satisfaction and employee performance. Personality and Individual Differences, 155, 109702. https://doi.org/10.1016/j.paid.2019.109702
Sadeghi Boroujerdi, S., Hasani, K., & Delshab, V. (2019). Investigating the influence of knowledge management on organizational innovation in higher educational institutions. Kybernetes. https://doi.org/10.1108/K-09-2018-0492
Sharma, M. (2016). Job Satisfaction and Employee Loyalty: A study of Academicians. Asian Journal of Management, 7(2), 105. https://doi.org/10.5958/2321-5763.2016.00015.9
Singh, S. K., Mazzucchelli, A., Vessal, S. R., & Solidoro, A. (2021). Knowledge-based HRM practices and innovation performance: Role of social capital and knowledge sharing. Journal of International Management, 27(1), 100830. https://doi.org/10.1016/j.intman.2021.100830
Steinmo, M., & Rasmussen, E. (2018). The interplay of cognitive and relational social capital dimensions in university-industry collaboration: Overcoming the experience barrier. Research Policy, 47(10). https://doi.org/10.1016/j.respol.2018.07.004
Teixeira, E. de O., & Werther, W. B. (2013). Resilience: Continuous renewal of competitive advantages. Business Horizons, 56(3). https://doi.org/10.1016/j.bushor.2013.01.009
Tu, J. (2020). The role of dyadic social capital in enhancing collaborative knowledge creation. Journal of Informetrics, 14(2). https://doi.org/10.1016/j.joi.2020.101034
Valaei, N., & Rezaei, S. (2016). Job satisfaction and organizational commitment. Management Research Review.
Zhao, S., Jiang, Y., Peng, X., & Hong, J. (2020). Knowledge sharing direction and innovation performance in organizations: Do absorptive capacity and individual creativity matter? European Journal of Innovation Management, 24(2), 371–394. https://doi.org/10.1108/EJIM-09-2019-0244
Al-Omoush, K. S., Simón-Moya, V., & Sendra-García, J. (2020). The impact of social capital and collaborative knowledge creation on e-business proactiveness and organizational agility in responding to the COVID-19 crisis. Journal of Innovation and Knowledge, 5(4), 279–288. https://doi.org/10.1016/j.jik.2020.10.002
Amabile, T. M., Schatzel, E. A., Moneta, G. B., & Kramer, S. J. (2006). Corrigendum to “Leader behaviors and the work environment for creativity: Perceived leader support.” The Leadership Quarterly, 17, 679–680. https://doi.org/10.1016/j.leaqua.2006.10.010
Aristana, I. N., Arsawan, I. W. E., & Rustiarini, N. W. (2022). Employee loyalty during slowdown of Covid-19: Do satisfaction and trust matter? International Journal of Tourism Cities, 8(1), 223–243. https://doi.org/10.1108/ijtc-03-2021-0036
Arsawan, I. W. E., Rajiani, I., Wirga, I. W., & Suryantini, N. P. S. (2020). Harnessing knowledge sharing practice to enhance innovative work behavior: The paradox of social exchange theory. Polish Journal of Management Studies, 21(2), 60–73. https://doi.org/10.17512/pjms.2020.21.2.05
Attia, A., & Essam Eldin, I. (2018). Organizational learning, knowledge management capability and supply chain management practices in the Saudi food industry. Journal of Knowledge Management, 22(6), 1217–1242. https://doi.org/10.1108/JKM-09-2017-0409
Bodnar, S., Mirkovich, I., Koval, V. (2019). Human capital development in Ukrainian education system by means of language integrated teaching. Dilemas contemporaneos-educacion politica y valores, 7 (SI), 14.
Bouton, E., Tal, S. B., & Asterhan, C. S. C. (2021). Students, social network technology and learning in higher education: Visions of collaborative knowledge construction vs. the reality of knowledge sharing. The Internet and Higher Education, 49, 100787. https://doi.org/https://doi.org/10.1016/j.iheduc.2020.100787
Brondoni, S. M. (2018). Competitive business management : a global perspective.
Calantone, R. J., Cavusgil, S. T., & Zhao, Y. (2002). Learning orientation, firm innovation capability, and firm performance. Industrial Marketing Management, 31(6). https://doi.org/10.1016/S0019-8501(01)00203-6
Chang, F., Zhou, G., Zhang, C., Ding, K., Cheng, W., & Chang, F. (2021). A maintenance decision-making oriented collaborative cross-organization knowledge sharing blockchain network for complex multi-component systems. Journal of Cleaner Production, 282, 124541. https://doi.org/https://doi.org/10.1016/j.jclepro.2020.124541
Chen, W., Jiao, H., Zeng, Q., & Wu, J. (2016). Ios-enabled collaborative knowledge creation and supply chain flexibility: The moderate role of market uncertainty. Pacific Asia Conference on Information Systems, PACIS 2016 - Proceedings.
Chung, T.-T., Liang, T.-P., Peng, C.-H., Chen, D.-N., & Sharma, P. (2019). Knowledge Creation and Organizational Performance: Moderating and Mediating Processes from an Organizational Agility Perspective. AIS Transactions on Human-Computer Interaction, 79–106. https://doi.org/10.17705/1thci.00114
Chursin, A., & Tyulin, A. (2018). Competence management and competitive product development: Concept and implications for practice. Competence Management and Competitive Product Development: Concept and Implications for Practice, 1–241. https://doi.org/10.1007/978-3-319-75085-9
Elrehail, H., Emeagwali, O. L., Alsaad, A., & Alzghoul, A. (2018). The impact of Transformational and Authentic leadership on innovation in higher education: The contingent role of knowledge sharing. Telematics and Informatics, 35(1), 55–67. https://doi.org/10.1016/j.tele.2017.09.018
Faccin, K., & Balestrin, A. (2018). The dynamics of collaborative practices for knowledge creation in joint R&D projects. Journal of Engineering and Technology Management - JET-M, 48, 28–43. https://doi.org/10.1016/j.jengtecman.2018.04.001
Frumkina, A. (2021). Postmodern principles in integrated teaching of foreign languages and fine art to primary learners in the New Ukrainian School. Revista Romaneasca pentru Educatie Multidimensionala, 13(4), 579-594. https://doi.org/10.18662/rrem/13.4/499
Hair Jr, J. F., Hult, G. T. M., Ringle, C. M., & Sarstedt, M. (2021). A primer on partial least squares structural equation modeling (PLS-SEM). Sage publications.
Hair, J. F., Sarstedt, M., Hopkins, L., & Kuppelwieser, V. G. (2014). Partial least squares structural equation modeling (PLS-SEM): An emerging tool in business research. European Business Review, 26(2), 106–121. https://doi.org/10.1108/EBR-10-2013-0128
Hameed, W. U., Nisar, Q. A., & Wu, H. C. (2021). Relationships between external knowledge, internal innovation, firms’ open innovation performance, service innovation and business performance in the Pakistani hotel industry. International Journal of Hospitality Management, 92. https://doi.org/10.1016/j.ijhm.2020.102745
Haneda, S., & Ito, K. (2018). Organizational and human resource management and innovation: Which management practices are linked to product and/or process innovation? Research Policy, 47(1), 194–208. https://doi.org/10.1016/j.respol.2017.10.008
Hnatyshena, I., Petrenko, O., Dobrovolska, N., Frumkina, A. & Chykalova, M. (2024) Application of the Moodle Learning Platform in Teaching Foreign Languages. Ad Alta Journal of Interdisciplinary Research, 14(2), 18-22. https://doi.org/10.33543/1401391822
Julpisit, A. (2019). A collaborative system to improve knowledge sharing in scientific research projects. 35(4), 624–638. https://doi.org/10.1177/0266666918779240
Khan, O., Daddi, T., & Iraldo, F. (2021). Sensing, seizing, and reconfiguring: Key capabilities and organizational routines for circular economy implementation. Journal of Cleaner Production, 287, 125565. https://doi.org/https://doi.org/10.1016/j.jclepro.2020.125565
Khan, S. H., Majid, A., & Yasir, M. (2020). Strategic renewal of SMEs: the impact of social capital, strategic agility and absorptive capacity. Management Decision, 59(8), 1877–1894. https://doi.org/10.1108/MD-12-2019-1722
Kianto, A., Vanhala, M., & Heilmann, P. (2016). The impact of knowledge management on job satisfaction. Journal of Knowledge Management, 20(4), 621–636. https://doi.org/10.1108/JKM-10-2015-0398
Kim, J., & Jung, H. S. (2022). The Effect of Employee Competency and Organizational Culture on Employees’ Perceived Stress for Better Workplace. International Journal of Environmental Research and Public Health, 19(8). https://doi.org/10.3390/ijerph19084428
Korolchuk, M., Korolchuk, V., Myronets, S., Boltivets, S., Mostova, I., & Koval, V. (2021). Competitive Properties of Trading Companies Managers. Revista Geintec-Gestao Inovacao e Tecnologias, 11(2), 941-954.
Liu, H., Ke, W., Wei, K. K., & Lu, Y. (2016). The effects of social capital on firm substantive and symbolic performance: In the context of E-business. Journal of Global Information Management, 24(1). https://doi.org/10.4018/JGIM.2016010104
Mackenzie, S. B., Podsakoff, P. M., & Podsakoff, N. P. (2011). Construct Measurement and Validation Procedures in MIS and Behavioral Research: Integrating New and Existing Techniques, 35(2), 293–334. http://dx.doi.org/10.2307/23044045
Martinez-del-Rio, J., Antolin-Lopez, R., & Cespedes-Lorente, J. J. (2015). Being Green Against the Wind? The Moderating Effect of Munificence on Acquiring Environmental Competitive Advantages. Organization and Environment, 28(2), 181–203. https://doi.org/10.1177/1086026615573082
Menon, S., & Suresh, M. (2021). Factors influencing organizational agility in higher education. Benchmarking, 28(1), 307–332. https://doi.org/10.1108/BIJ-04-2020-0151
Nonaka, I., & von Krogh, G. (2009). Perspective—Tacit knowledge and knowledge conversion: Controversy and advancement in organizational knowledge creation theory. Organization Science, 20(3), 635–652.
Nowacki, R., & Bachnik, K. (2016). Innovations within knowledge management. Journal of Business Research, 69(5), 1577–1581. https://doi.org/10.1016/j.jbusres.2015.10.020
Ode, E., & Ayavoo, R. (2020). The mediating role of knowledge application in the relationship between knowledge management practices and firm innovation. Journal of Innovation and Knowledge, 5(3), 210–218. https://doi.org/10.1016/j.jik.2019.08.002
Ooi, C. A., Hooy, C. W., & Mat Som, A. P. (2017). The influence of board diversity in human capital and social capital in crisis. Managerial Finance, 43(6), 700–719. https://doi.org/10.1108/MF-08-2016-0226
Roberts, J. A., & David, M. E. (2020). Boss phubbing, trust, job satisfaction and employee performance. Personality and Individual Differences, 155, 109702. https://doi.org/10.1016/j.paid.2019.109702
Sadeghi Boroujerdi, S., Hasani, K., & Delshab, V. (2019). Investigating the influence of knowledge management on organizational innovation in higher educational institutions. Kybernetes. https://doi.org/10.1108/K-09-2018-0492
Sharma, M. (2016). Job Satisfaction and Employee Loyalty: A study of Academicians. Asian Journal of Management, 7(2), 105. https://doi.org/10.5958/2321-5763.2016.00015.9
Singh, S. K., Mazzucchelli, A., Vessal, S. R., & Solidoro, A. (2021). Knowledge-based HRM practices and innovation performance: Role of social capital and knowledge sharing. Journal of International Management, 27(1), 100830. https://doi.org/10.1016/j.intman.2021.100830
Steinmo, M., & Rasmussen, E. (2018). The interplay of cognitive and relational social capital dimensions in university-industry collaboration: Overcoming the experience barrier. Research Policy, 47(10). https://doi.org/10.1016/j.respol.2018.07.004
Teixeira, E. de O., & Werther, W. B. (2013). Resilience: Continuous renewal of competitive advantages. Business Horizons, 56(3). https://doi.org/10.1016/j.bushor.2013.01.009
Tu, J. (2020). The role of dyadic social capital in enhancing collaborative knowledge creation. Journal of Informetrics, 14(2). https://doi.org/10.1016/j.joi.2020.101034
Valaei, N., & Rezaei, S. (2016). Job satisfaction and organizational commitment. Management Research Review.
Zhao, S., Jiang, Y., Peng, X., & Hong, J. (2020). Knowledge sharing direction and innovation performance in organizations: Do absorptive capacity and individual creativity matter? European Journal of Innovation Management, 24(2), 371–394. https://doi.org/10.1108/EJIM-09-2019-0244
Published
2024-06-28
How to Cite
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Frumkina, A.; Suryantini, N. P. S.; Azizah, A. An Interconnected Human Resources Model Development of Intercultural Competence in the Educational Activities of a Manager. Economics Ecology Socium 2024, 8, 62-72.
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